EQVIMECH PVT. LTD.
Service & Support Portal
Machine trouble? Raise a ticket in 30 seconds.
The official service desk for every EQVIMECH testing machine — UTMs, extensometers, sealant testers, and lab instruments. No login needed for customers: enter the serial number from your machine’s silver nameplate, describe the issue, and our engineers take it from there. You’ll get an email the moment it’s resolved.
No login for customers
Company, serial, contact, issue — done. Your ticket ID lets you check status anytime.
Tied to your machine
Every ticket links to the exact machine, building a complete service history per serial number.
Closed-loop updates
Our team is notified instantly, and you receive the resolution notes by email when it’s fixed.
Knowledge on file
Past problems and proven fixes for your machine are on record — faster diagnosis, fewer repeat visits.
Find your serial number
It’s on the silver nameplate bolted to your machine — like EM-07-STB-50KN. Don’t worry about dashes, dots, or order.
Raise the ticket
Fill in your company, name, contact, and what’s wrong. Pick Machine, Software, or Others. Save the ticket ID you get.
We resolve & confirm
An engineer takes it up — onsite, video call, or phone. You’ll get the resolution by email, and can check status anytime with your ticket ID.